Prospects’ preferences are changing. So, it makes sense that property technology, such as real estate virtual tour software, evolves alongside it. In the past, three or so years, with considerable acceleration in the last 18 months, real estate virtual tour software continues to change and adapt to what today’s prospects need and want. Let’s take a look at:

  1. How the virtual tour software world has changed
  2. Why those changes were needed
  3. How virtual tour software is evolving now

Multifamily Marketing in the Early Days

In the early days, there weren’t many search results for online real estate searches. There weren’t many guides for how to make a virtual tour for real estate. There certainly weren’t many options in the virtual tour software for the multifamily real estate market. Most of the virtual tours for real estate consisted of still photographs. Those photos were then animated or somehow pieced together in a video with some music added in the background. Sometimes there were captions or other written details on the video as well. And that was it.

If you wanted to see the closet, the photo collage most likely didn’t show it. Or if you wanted to see the countertops in your exact unit, well, unless you were touring in person, you were out of luck. Ultimately, this method wasn’t all that effective beyond getting a prospect interested. It lacked authenticity and realness. With the photoshopped and highly produced quality, prospects may have an unexpected and unwelcome surprise or two on the move-in day.

What if those countertops weren’t at all what they appeared to be like in person due to poor online marketing? Not a good experience. However, what it did do was encourage the industry to get better at marketing online and provide a virtual tour option that gave prospects more to see and decide on.

Multifamily Marketing Evolving

So, what came next in that evolution? Some communities started shooting and posting their own videos. Much of that involved a professional crew coming in and filming a community overview video. These were often highly produced pieces with a lot of professional lighting and photoshopped tweaks – or more than tweaks. Now, for those who have seen real estate virtual tour pricing for videos like these, they aren’t cheap. And if you have updates or any changes, they aren’t easy to quickly reproduce.

Another evolution for real estate virtual tour software was the move to 360 and 3D virtual tours. These virtual tour creators allowed for a little more flexibility.

These types of tours usually involve special equipment which can be costly. Another option is to look into services—like Realync–to have create your 360 or 3D virtual tours for real estate. Prospective renters’ want touring options so why not give them a few virtual tours?

As we’ve mentioned before, these types of tours are still very popular and are great as a top-of-funnel marketing tool. But, they can’t be the only type of virtual tour available. It’s why we recommend you pair 360 tours with video tours.

Multifamily Marketing Now

One of the biggest evolutions in real estate virtual tour software today is the move to authenticity and personalization. In other words, keeping the human connection alive. And that leads to personalized, pre-recorded videos and live virtual tours. Both styles are easy and effective. It just takes the right virtual tour software and little knowledge on how to make a virtual tour with an iPhone or an Android.

The best virtual tour software should include the ability:

  • Pre-record videos
  • Create a video library to store your video content
  • Personalize the video experience (might we suggest a live tour or self-guided tour)
  • Create a playlist of videos for an individual prospect
  • Provide unit-level video tours and 360-degree tours
  • Share your videos via email, social and other ILS
  • Train leasing agents on all the platform’s capabilities
  • Provide videography services

We aren’t all born knowing how to film these types of tours. Tours that check the boxes of realness, authenticity, and personalization are the ones that will ultimately be the best virtual tours for real estate. They allow prospects to dictate how their tour experience goes while also allowing the leasing agent to keep the human-to-human element front and center.

Virtual tour software is needed in today’s multifamily touring ecosystem. Because it’s more focused on actual value to the prospective resident. Rather than only offering in-person tours, virtual leasing focuses on providing prospects touring options—real options. That evolution is critical to the continued success of virtual touring and virtual leasing in multifamily. As a company that has been, and continues to be, built for multifamily, we will remain a few steps ahead and ready to implement whatever evolution comes next. Need an example? Our customers told us they needed a complete virtual solution so we recently added a 360-degree functionality into our virtual leasing mix—building our product based on what our customers prefer.

Get In Touch!

Close more leases, market more effectively, engage with residents and, as always, keep it real. Do you have a question or suggestion? Or want to learn more about what you read? Email us at We’d love to hear from you!