Careers

Location: Indianapolis or Remote

Type: Full Time

Start Date: Flexible

Realync is seeking a Client Success Operations Coordinator for our growing B2B SaaS multifamily technology company. This position will be responsible for supporting and empowering our Client Success Managers in nurturing the engagement and retention of local, regional, and national enterprise clients. This role requires an analytical mindset and approach, deep understanding of the drivers of client adoption, growth, retention, and overall client satisfaction within the Software-as-a-Service industry. This role will work directly with the Director of Client Success Operations to execute and implement programs and technologies that enable the efficient and effective delivery of the Reaylnc client success model. This position requires the ability to work with minimal direction, the capacity to work quickly, and identify and fix root causes of technical issues. Having an eye for process and product improvement is critical as we look to the team for input on how to evolve our processes and our products.

What You Will Do:

• Manage the CS tool stack and integrations with other relevant data sources, to facilitate a fully integrated and efficient client success operational model across the entire client lifecycle.
  • The CS Ops Coordinator is not expected to own these systems in full, but rather the specific pieces that contribute to the CS organization. Current systems include Churnzero and Intercom.
• Design business rules to analyze client data and trigger actions for the client success team to proactively engage with clients.
• Implement processes that structure/streamline our client-facing teams’ day-to-day, the main goal being successful scalability. These include playbooks, recurring client touchpoints, and cross-functional collaboration.
• Monitor client success system performance, data integrity, and user activity to make recommendations on continuous improvements.
• Provide operational support and develop processes that drive product adoption and successful client outcomes.
• Assist with the maintenance and evolution of a client health score to inform CSMs’ decision making.
• Assist the Director of Client Success Operations with the rollout and management of Realync Services.

Who You Are:

• You love data and are highly detail oriented
• You thrive on, and enjoy, creating processes that improve team member efficiency and performance
• You believe in having a place for everything and putting everything in its place
• No challenge or complexity will stop you from finding a solution
• You’d rather do things the right way the first time, than hack a solution and redo the task later
• You enjoy being in a flexible and rapidly changing environment
• You want to be fully immersed in a collaborative team

What You Have:

• 2+ years experience working at a SaaS company (required)
• Experience with ChurnZero (or other CS platforms) and Intercom (highly preferred)
• HTML coding experience (nice-to-have)
• Comfortable with Salesforce and/or other CRM’s and SaaS support software
• Advanced proficiency with Google Suite, MS Word, MS PowerPoint, MS Excel
• Effective communication skills, both written and verbal
• Growth mindset – coachable, open to feedback and dedicated to constant self-improvement
• Driven by personal, team and company achievement with a commitment to excellence
• Experience working on a highly collaborative and close knit team

Hiring Process:

• Qualified candidates will be invited to submit a video introduction of themselves answering 3 questions.
• Formal Interviews with selected candidates will be scheduled for Mid-May with the Director of CS Operations and the VP of Client Success.
• A personality assessment and team meet-n-greet will be conducted with final candidates.
• We are targeting this role to start in early to mid June.

Apply for this job here!

Location: Indianapolis or Chicago

Type: Full Time

Start Date: Flexible

Realync is seeking a Head of Finance & Accounting to join our growing organization. This is a leadership role focused on building, leading, and managing our finance and accounting team and functions. With over 400% growth in 2020, Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for a motivated, self-starter with B2B SaaS finance and accounting leadership experience who is up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• Strategic Leadership
  • Work proactively & effectively with the company’s Leadership Team & Board of Directors
  • Build & manage a team responsible for all core finance & accounting functions of the business, including internal team & external partners (Investor, Bank, Audit, Tax, Compliance, Legal, etc.).
  • Provide the financial input for annual & 3-5 year business plans, working with the rest of the Leadership Team to identify key drivers & performance metrics
  • Integrate financial modeling, goal setting, scenario planning, & financial management into day-to-day decision-making
  • Ensure timely & accurate dashboard & reporting across the company; establish & execute on KPIs
• Financial Leadership
  • Recommend & implement scalable systems & procedures to ensure strong financial management
  • Develop a budgeting & forecasting framework that aligns with Realync’s strategic plan & helps inform its growth objectives
  • Partner with investors & other financial sponsors to drive ROI
  • Partner with the rest of the Leadership Team to advise during M&A and liquidity events
  • Manage legal, contracting, & pricing decisions
  • Responsible for cash management
• Accounting Leadership
  • Execute accurate, timely financial reporting in accordance with generally accepted accounting principles (GAAP)
  • Prepare monthly financial statements, overseeing month end close processes and controlling Realync’s books
  • Manage accounting records, overseeing bank reconciliations, accruals, AP, AR, payroll, & other journal entries
  • Identify a payroll solution (run in house or use an external partner)

Qualifications

• Minimum of 5 years leading finance and accounting for a rapidly-growing SaaS company
• Quantitative background: Bachelor’s degree in finance, accounting, or related field
• Experience operating in a PE / growth equity-backed company and familiar with the reporting needs
• CPA or public accounting experience
• Experience with finance / accounting technology: Quickbooks Online, Expensify, Bill.com, Salesforce, etc.
• Strong interpersonal skills to work effectively and nurture relationships with cross-functional business partners
• Experience working cross-functionally to ensure programs are aligned with company goals
• Metrics driven and quantitative with the ability to draw insight from complex data

Apply for this job here!

Location: Indianapolis

Type: Full Time

Start Date: Flexible

Realync is seeking an Accounting Assistant to join our growing organization. This role is responsible for maintaining our financial records and supporting Realync’s growth. With over 400% growth in 2020, Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for a detail-oriented, self-starter with bookkeeping experience who is up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• Responsible for all billing, revenue transactions, and related expenses
• Record day-to-day financial transactions and complete the posting process
• Deposit checks in a timely manner on a weekly basis and at month end
• Communicate with clients to set up billing, resolve discrepancies, and collect overdue payments
• Participate in monthly and annual close processes
• Enter data, maintain records, and create reports and financial statements
• Process accounts receivable/payable and and provide inputs to run payroll
• Assist with external audits and tax preparation
• Ensure balance sheet reconciliations are completed accurately and timely

Qualifications

• Minimum of 2 years accounting experience
• Bachelor’s degree in finance, accounting, or related field
• Experience with finance / accounting technology: Quickbooks, Expensify, Bill.com, Salesforce, etc.
• Proven ability to calculate, post and manage accounting figures and financial records
• Strong interpersonal skills to work effectively and nurture relationships with cross-functional business partners
• Client service orientation with strong communication skills to interface with enterprise clients
• Ability to pay close attention to detail and focus on the task at hand
• Metrics driven and quantitative with the ability to draw insight from complex data

Apply for this job here!

Location: Indianapolis or Chicago

Type: Full Time

Start Date: Flexible

Realync is seeking a VP of Marketing to join our fast growing company. This is a leadership role focused on defining and implementing a comprehensive marketing strategy to win core business and break ground into new adjacent markets. With over 400% growth in 2020, Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for a hungry, self-starter with B2B SaaS marketing leadership experience that is up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• Work closely with Realync’s CEO and leadership team to prepare regular reports and presentations, and define, implement, and manage Realync’s marketing strategy
• Build marketing programs that enhance recognition of Realync’s brand, product, and partnerships
• Craft messaging and positioning in the market; conduct competitive and market analysis to determine and highlight Realync’s key differentiators
• Build, further develop, and leverage relationships with industry media to evangelize the Realync brand, mission, and movement in the market
• Work with internal stakeholders to plan, create, and launch campaigns around Realync announcements and initiatives that resonate with both prospective and client audiences
• Establish company marketing goals and KPIs, and create strategy for meeting deliverables and metrics; work with marketing directors to establish team and individual goals / metrics
• Attend industry events to represent and evangelize the Realync brand
• Work closely with Sales to enhance and align efforts, and hit / exceed sales goals
• Direct and support market research collection, analysis, and interpretation of market data for short- and long-term market forecasts and reports

Qualifications

• Bachelor’s or Master degree in marketing or related discipline
• 10+ years of B2B SaaS marketing experience, 5+ years of marketing leadership experience
• Proven leadership experience carrying out marketing efforts, including planning, prioritizing, and implementing strategy
• Strong project management skills with the ability to manage multiple projects, stakeholders, tasks and related communications simultaneously and within budget
• Strong knowledge of all marketing disciplines from brand to product to demand gen to content to field to partnerships and more; ability to lead effectively across all marketing channels
• Experience with HubSpot, Salesforce, and other digital marketing tools and techniques

The Ideal Candidate Is

• Entrepreneurial and works well in a rapidly changing environment
• Client-focused and can identify and meet client needs
• Experienced working cross-functionally to ensure programs are aligned with company objectives
• Metric driven and have the ability to draw insight from complex marketing data

Apply for this job here!

Location: Indianapolis Based

Type: Full Time

Start Date: ASAP

Realync is seeking a Demand Generation Manager to build and manage targeted marketing campaigns to drive awareness of Realync’s platform and to generate marketing qualified leads (MQLs). This role will focus on building the top of the funnel through market analyses, creative lead generation campaigns, and internal tracking – all with a goal of delivering qualified leads. 

Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for a creative, driven, collaborative team player that is up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• Improve and optimize SEO performance and website traffic by identifying, monitoring, and executing targeted keyword strategies 
• Monitor keyword trends and Realync rankings against competitors
• A/B test and optimize lead generation and lead conversion campaigns across all channels
• Develop and execute short- and long-term multi-channel campaigns to drive leads and the sales pipeline
• Develop client personas and know their buying preferences
• Assist in content development to target prospective clients throughout their lifecycle
• Work with sales on campaign handoffs, campaign tracking, and one-off marketing initiatives to move opportunities through the sales funnel
• Salesforce: create campaigns, set up lead source and lead source details, monitor and mark opportunities appropriately, and generate regular marketing results reports
• HubSpot Marketing: set up automations and forms, create and manage audience segments and lists, maintain clean email marketing lists, and import leads

The Ideal Candidate Will

• Work within a team of digital marketing professionals and collaborate with other departments, such as sales and client success, to develop and enhance strategies
• Identify new markets and advertising tactics to facilitate business growth
• Measure and analyze campaign and marketing success
• Deliver performance reports to executive team and cross-functional leaders

Qualifications

• Bachelor’s Degree in Marketing or related field
• 4+ years experience working on a marketing team or in a marketing role
• B2B SaaS / technology industry experience 
• 2+ years demand generation experience 
• Strong interpersonal, written, and verbal communication skills

Apply for this job here!

Location: Indianapolis

Type: Full Time

Start Date: May 2021

Realync is seeking a Partnerships Coordinator to join Realync’s brand new Partnerships team! Realync’s industry-leading video leasing technology is an indispensable component of our clients’ technology stack for marketing, leasing, and resident engagement. Our Partnerships team seeks opportunities to work with other technology & service providers who are serving our mutual clients, aiming to increase efficiency, to improve data integrity, or to introduce entirely new functionality for our mutual clients.

This Partnership Coordinator will work with Realync’s VP of Partnerships to establish new partners, to maintain thriving partner relationships, and to manage operations related to the Partnerships function.

Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for curious, solution-oriented individuals who are up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• Establish new Realync partners
  • Work with the VP of Partnerships to define partnership strategy and roadmap.
  • Source and vet potential Realync partners.
  • Field partnership recommendations from various Realync stakeholders.
• Maintain thriving Partnership relationships
  • Ensure regular communication with Realync’s partners.
  • Coordinate regular meetings with partners.
  • Seek opportunities to work with partners on event marketing and referrals.
• Manage Partnerships Operations
  • Work with VP of Partnerships to establish efficient processes for managing partner communications.
  • Provide internal enablement on partnership strategy and integration-related product enhancements.

The Ideal Candidate Will

• Work well within a dispersed national team and collaborate with various departments to identify and vet partnership opportunities.
• Be detail-oriented and able to prioritize and manage an ever-growing list of potential partnership opportunities.
• Be able to lead internal enablement sessions to ensure everyone shares a consistent message around our integrations and partnership strategy.
• Be accountable for consistent communication with partners.
• Be accountable for Realync’s partnerships being utilized by our clients and for ensuring that our clients are getting value from them.

Qualifications

• Minimum of 3 years of Partnerships experience at a multifamily or SaaS technology company.
• Proven track record of successfully managing partnership relationships.
• Organized, self-starter, with strong interpersonal skills to work effectively and nurture strong relationships with cross-functional business partners.
• Strong project management skills with the ability to manage multiple projects, clients, tasks and related communications simultaneously and within budget.

Apply for this job here!

Location: Flexible

Type: Full Time

Start Date: ASAP

Realync is seeking a National Account Strategist to join Realync’s growing sales organization. This role is a quota-bearing sales role focused on hunting for new logo growth while also owning, managing, farming, and nurturing the growth and retention of local, regional, and national enterprise clients.

Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for hungry, self-starters with multifamily sales experience that are up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• New Account Sales
  • Pursue outbound sales efforts hand-in-hand with Realync’s BDR team to qualify and close new sales leads and opportunities for Realync
• Account Management
  • Track, manage, and report key metrics, data, analytics, and ROI numbers to enterprise clients
    Work hand-in-hand with Realync’s Client Success team to ensure maximum ROI for clients and overall account health
  • Focus on client retention both at the property level and account level
• Account Growth
  • Commissioned sales focus on growth of existing enterprise clients
  • Generate portfolio analyses for enterprise clients to identify growth opportunities and propose strategic growth and rollout plans
• Attend Conferences, Trade shows, & Association Events

The Ideal Candidate Will

• Work well within a national team of sales professionals and collaborate with other departments, such as marketing and client success, to qualify, close, grow, and retain business.
• Be able to hunt for new business while also farming and nurturing existing relationships for enterprise account growth.
• Be accountable for personal pipeline management and performance against quarterly and annual goals.
• Deliver performance reports to executive team and cross-functional leaders.

Qualifications

• Minimum of 4 years Sales or Account Management experience at a multifamily or SaaS technology company.
• Proven track record of sales performance and successful client relationships.
• Experience with sales technology: Salesforce, Groove, eSignatures, ALN, and others.
• Organized, self-starter, with strong interpersonal skills to work effectively and nurture strong relationships with cross-functional business partners.
• Strong project management skills with the ability to manage multiple projects, clients, tasks and related communications simultaneously and within budget.

Apply for this job here!

Location: Flexible

Type: Full Time

Start Date: ASAP

Realync is seeking an Account Executive to join Realync’s growing sales organization. This role is a quota-bearing sales role focused on hunting for new logo growth while also owning, managing, farming, and nurturing the growth and retention of local, regional, and national enterprise clients.

Realync is a fast growing B2B SaaS company with a defined market, proven opportunity, and a track record of success. We’re looking for hungry, self-starters with multifamily sales experience that are up for a new challenge and looking to have a lot of fun along the way!

Responsibilities

• New Account Sales
  • Pursue outbound sales efforts hand-in-hand with Realync’s Business Development team to qualify and close new sales leads and opportunities for Realync
• Account Management
  • Track, manage, and report key metrics, data, analytics, and ROI numbers to enterprise clients
  • Work hand-in-hand with Realync’s Client Success team to ensure maximum ROI for clients and overall account health
  • Focus on client retention both at the property level and account level
• Account Growth
  • Commissioned sales focus on growth of existing enterprise clients
  • Generate portfolio analyses for enterprise clients to identify growth opportunities and propose strategic growth and rollout plans
• Attend Conferences, Trade shows, & Association Events

The Ideal Candidate Will

• Work well within a national team of sales professionals and collaborate with other departments, such as marketing and client success, to qualify, close, grow, and retain business
• Be able to hunt for new business while also farming and nurturing existing relationships for enterprise account growth
• Be accountable for personal pipeline management and performance against quarterly and annual goals
• Deliver performance reports to executive team and cross-functional leaders

Qualifications

• Minimum of 4 years Sales or Account Management experience at a multifamily or SaaS technology company
• Proven track record of sales performance and successful client relationships
• Experience with sales technology: Salesforce, Groove, eSignatures, ALN, and others
• Organized, self-starter, with strong interpersonal skills to work effectively and nurture strong relationships with cross-functional business partners
• Strong project management skills with the ability to manage multiple projects, clients, tasks and related communications simultaneously and within budget.

Apply for this job here!

Can’t find a position that suits you? We are always looking for talented, curious and real people for when a position opens up. Submit your general application here and we’ll be in touch if we feel we’re both a good fit for each other.

Submit Application Here!