We’re Here to Help the Multifamily Industry Take Leaps.
Are You Ready to Get Real with Us?
Why Should You Work at Realync?
When people ask what it’s like to work at Realync, you’ll usually hear the same few sentiments;
We are real with ourselves, with each other, and with our clients.
Our team exists to make our clients’ lives easier without being compromised in any way.
The way we treat our employees is no different than the way we interact with our clients: selflessly, genuinely, and thoughtfully. After all, our clients are part of our team.
We are bold and step outside of our comfort zone. We collectively work together to make this the best platform and best company, and we each do our part every day with respect and transparency.
At Realync, your title doesn’t matter. Employees are empowered to voice their opinions, disagreements, and ideas.
Realync is proud to be a winner of the 2021 and 2022 NAA Top Employers Awards.
Benefits of Being a Realync Roo
Realync Standard Time
We are humans first. When it comes to work hours and location, we understand that operating on a set schedule simply doesn’t work all of the time. We operate on Realync Standard Time (RST), ensuring our work gets done and our clients are always delighted.
Unlimited PTO
As much as we love this place, we sometimes love the mountains or sandy beaches more — everyone needs a break to recharge, revitalize, and come back ready to rock.
Remote Work
You don’t need to be in an office or at a desk to make an impact anymore. However, we have an Indianapolis and Chicago office where we love to work together.
Parental Leave
Because we know we aren’t your only family.
401K Plan
We want our employees to save and plan for the future, so let us partner with you on that journey.
Health Insurance
We care about employees’ health, so we offer great healthcare plans.
We Were Hoping You’d Hop by…
Title: Client Success Manager
Realync is seeking a Client Success Manager for our growing B2B SaaS multifamily technology company. This position will be responsible for onboarding, supporting, managing and nurturing the engagement and retention of local, regional, and national enterprise clients. Realync has experienced explosive growth with a defined market, proven opportunity, and a track record of success. We’re looking for hungry, self-starters with a background in SaaS service who are up for a new challenge, excited about hitting goals, and looking to have a lot of fun along the way!
Notes About This Role:
- Location: Anywhere in the US
- Compensation: $65,000 salary, plus OTE bonus and commission plan
- Required Experience: Strong multifamily industry experience, including training and/or previously held a Client (customer) Success Manager role with a SaaS company
- Required Travel: 50-75%, nationwide travel via flights, car, and public transport, in urban and suburban areas
What You Will Do:
- Client Onboarding
- Manage account setup, integration strategy, transition from sales, and user training
- Record videos and deliver services in conjunction with on-site training and content creation
- Travel = 50-75%
- Account Management Collaboration
- Effectively set, communicate, and manage goals and milestones with the client and associated Realync account manager
- Follow up with teams based on usage, stage of community, time of year, and other milestones
- Work with marketing to capture and communicate client success stories, quotes, and data
- CS Strategy and Retention
- Work with Realync leadership on setting, fine-tuning, and adjusting overall client success and account management strategies to ensure maximum retention and growth on assigned accounts
- Be the liaison between Realync clients and our product team to capture user sentiment, feedback, and product enhancement ideas
- Proactively communicate and strategize with each property to drive adoption, to ensure your assigned portfolio is at least 80% active
- Data Analysis & Reporting
- Pull, analyze, and manage Realync and client data for tracking performance and ROI
Who You Are:
- You understand that the client’s success is your success
- You love data and are highly detail-oriented
- No challenge or complexity will stop you from finding a solution
- You enjoy being in a flexible and rapidly changing environment
- You want to be fully immersed in a collaborative team
- You are resourceful – you are a master sleuth and seek finding answers before asking for help
- You own it – your role, career, and responsibilities
- You’re scrappy – you find a way, in, around, or through any challenge
- You consider your job description as only a guide
What You Have:
- 2+ years experience working in the multifamily industry and/or as a client success manager at a SaaS company (required)
- Exceptional service orientation, listening skills, presentation and coaching skills, and written and verbal communication skills
- Growth mindset – coachable, open to feedback, and dedicated to constant self-improvement
- Prior client-facing, client success, account management experience
- Ability to work independently and set/manage priorities and initiatives judiciously and efficiently
- Organized, self-starter, with strong interpersonal skills to work effectively and nurture strong relationships with cross-functional business partners
- Strong project management skills with the ability to manage multiple projects, clients, tasks and related communications simultaneously and within budget
- Technical skills: ChurnZero, Salesforce, Intercom, Slack, G-Suite & Microsoft Office Suite
- Driven by personal, team, and company achievement with a commitment to excellence
- Experience working on a highly collaborative and close-knit team
Hiring Process:
- Qualified candidates will be invited to submit a video introduction of themselves answering 3 questions (invites will be sent the week of April 3rd)
- Formal Interviews with selected candidates will be scheduled with the VP of Experience
- A team meet-n-greet will be conducted with the final candidates
- We are targeting this role to start May 2, 2023
