How Maintenance Can Use DIY Videos for Everyday Needs
There’s no doubt your maintenance team is a make up of all-stars as well. But, there are certainly ways teams can improve everyday headaches. By creating maintenance how-to videos (e.g. how to trip a circuit breaker), teams can reduce tickets!
Continue reading below to learn more about how video can improve maintenance efforts. If you found this information helpful, subscribe to the Realync newsletter to learn more!
Apartment Maintenance Videos
If you manage an apartment building, particularly a multifamily community, then you understand the importance of making sure that all of your units are well-maintained. You are probably looking for ways to reduce your overhead expenses. One of the ways to do exactly that is to make sure that all the utilities in the apartment building are maintained on-time. If your units are occupied, your residents are going to be responsible for letting you know if something is wrong with one of the utilities in the apartment. This could include the HVAC unit, the circuit breaker, or even some of the appliances. Instead of hiring a repairman, you and your resident would probably prefer if the problem was simple and easy to take care of. That is where apartment maintenance videos can be helpful.
In the current environment, you are probably using video leasing software to help you advertise vacant units. Video leasing software provides you with a wide variety of benefits. One of the biggest benefits is that you can develop a real, raw connection with the person on the other end of the screen. That way, they can see the exact unit that they might be living in. This can increase your chances of getting leases signed. Of course, the ability to carry out live and pre-recorded videos can be used in multiple ways. For example, you can use video leasing software to handle customer service training videos. With a hospitality industry video, this type of application can cross over easily into the world of multifamily communities.
You can find how-to, DIY videos, and help residents handle a lot of the simple maintenance issues that may arise in their units. That way, instead of having to hire a repairman and making your resident wait, they may be able to handle simple maintenance and repair issues on their own. By leveraging DIY and pre-recorded videos with video leasing software, you can save a lot of people time, money, and stress.
Apartment Maintenance Jobs
There may be times when residents are not able to handle their apartment issues themselves. In this situation, you need to hire the right professional for the job. That is where apartment maintenance jobs are helpful. If your residents are able to handle a wide variety of issues, you may not have to hire more than one technician. If you only have one person who rotates in the on-call slot, you can save a significant amount of money. Furthermore, you can also pay a more competitive apartment maintenance technician salary if you do not have to hire as many technicians.
One of the ways that you can reduce the number of technicians on site is to offer maintenance tips for apartment living. Many residents do not think about the utilities in their unit. After all, they do not own the building. On the other hand, they do have to deal with issues that could arise when it comes to their appliances and utilities. Therefore, it is helpful to provide your residents with a list of maintenance tips for apartment living.
For example, one of the most important tips that residents should follow is to report any issues with their utilities or appliances as quickly as possible. Some residents are busy. They may not want to bother the property manager with this issue. They will simply work around it for a while. On the other hand, if issues are not addressed quickly, they could get worse, leading to bigger repair bills down the road.
For property managers, it is helpful to use automated software programs that can track when certain appliances and utilities are due for maintenance checks. Even though many property managers do not believe maintenance is important, it is always better to prevent serious issues from developing than to fix them after they have already appeared. One of the ways to prevent serious problems from developing is to get all utilities and appliances maintained on time, every time.
Apartment Maintenance Training
If you are wondering how to be a maintenance technician, this starts with apartment maintenance training. When you hire a new technician for a multifamily community, you need to make sure that he or she is trained appropriately. Even though that individual probably has some level of education and experience, every utility system is different. Every appliance is different. It is important for that individual to become familiar with the specific appliances and utilities you have in your building. That way, they will be in a position to fix these issues as quickly as possible, should they arise.
A good place to start is the manual. Take a look at the manuals for all the appliances and utilities that you have. Companies may provide helpful videos that your maintenance technicians can watch online. If it is necessary, you need to reach out to a representative of the company. That way, they have access to experienced professionals who can train your maintenance professionals on common maintenance issues and repairs that could develop.
Finally, you should also invest in continuing education. If you are interested in getting as many leases signed as possible, you need to update your utilities and appliances on a regular basis. If you are able to provide modern utilities and appliances, you will have a greater chance of getting leases signed. When you update your utilities and appliances, you need to train your maintenance technicians on these new devices. That way, they will be able to take good care of them, allowing you to get as much for your money as possible.
If you are looking for a maintenance technician, you need to find the right person for the job. There are several factors that you need to consider. First, you need to take a look at training. You need to make sure that whoever you hire has the right maintenance technician certifications. For those who are wondering how to be a maintenance technician, it starts in the classroom. Make sure you hire a maintenance technician who has the proper certification, signifying that they are qualified for the position.
Then, you need to find someone who has the right experience as well. Performing maintenance in a commercial building or home is different from handling maintenance and repairs in an apartment building. It is critical to find someone who has experience working in this specific area. That way, they will be ready to address any issues that could arise down the road.
Finally, you should also find someone who is friendly. Maintenance technicians are going to interact with the residents on a regular basis. You need to find a maintenance professional who is going to make a good impression on your residents. Why? So residents become familiar with your staff, and ultimately, residents are happier with their services. You never know, it could lead to a happy resident extending their lease down the road.
Property Maintenance Training
Maintenance is a critical part of running a multifamily community. If you are looking at maintenance technician jobs, one of the most important factors is property maintenance training. Looking for maintenance technician training near me can be helpful. That way, you have classes in which you can enroll your maintenance technician. Then, they are sure to be ready for anything they might face on the job. Furthermore, if you are looking for a professional maintenance technician, you may want to take a look at some of the people who are completing these classes. There’s a chance you may find the right person for the job in one of those classes.
Training doesn’t end simply because someone has the right certifications. This is a training process that has to continue even after someone has completed the right classes. Similar to other industries, appliances and utilities change over time. What happens if you decide to put in a gas line? What happens if you decide to install solar panels? It is important to have a maintenance technician II who is open to learning about these facets of the job as well. If you find someone who is truly dedicated to the position, they should be able to take classes to learn about new appliances and utilities.
If you are looking for a way to reduce maintenance tickets that can help you maintain your building, you may want to take a closer look at the hospitality industry. Hospitality management capitalizes on hospitality video examples constantly. Maintaining hotels and resorts is similar to maintaining a multifamily building. There are a lot of appliances and utilities that have to be taken care of. If you take a closer look at a hospitality training video, it is possible that this could have an application in the multifamily community industry. Taking hospitality management courses may make it easier to manage multifamily communities.
Ultimately, video leasing software has a wide variety of applications. This is something that can be used to help people not only sign leases but also handle a wide variety of maintenance issues. There is a lot that goes into being a property manager. Even though it is tempting to focus on occupancy rate, it is also critical to make sure that every unit is being maintained appropriately. That is why hiring the right maintenance technician can be helpful. Maintenance technicians should watch videos on utilities and appliances that are located throughout the building so they are up to date on all the new features and how-tos. That way, they may have an easier time maintaining it in the future.
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Speed Up Lease Up
by providing construction updates and showcase your space without having to do hard hat tours.
PRE-LEASE OCCUPIED UNITS
by ‘showing’ them without having to physically tour the space by sending pre-recorded videos.
CONVERT A HIGHER PERCENTAGE OF YOUR LEADS INTO LEASES
when you receive notifications when prospects are viewing videos to cater your follow up.
SPEND LESS TIME TO CLOSE EACH LEASE
by removing roadblocks and barriers in the leasing process.
INCREASE SIGHT-UNSEEN LEASING
by making it a breeze for out-of-market leads to choose your community.
Improve Community Engagement
PROMOTE YOUR PROGRAMS BETTER
via pre-recorded videos by linking via social media or internal apps.
DECREASE MAINTENANCE REQUESTS
by creating maintenance videos.
REINFORCE COMMUNITY RULES
by receiving notifications when residents are viewing videos to know who has seen a message and who hasn’t.
REDUCE REPETITIVE QUESTIONS
because consumers retain 10% of a message when reading it via text, but 90% of a message when viewed in a video.
More Than Software
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Make your video efforts consistent
with one set, standardized process and platform.
TRACK ENGAGEMENT And Usage
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Partner with the Realync Team
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