In 2018, the leasing team at Jordan Creek launched Realync’s video leasing platform and was overwhelmingly excited about the possibilities. One of those possibilities? Maintenance videos! Prior to joining Jordan Creek, Ben lived in LA and while his full-time job was maintenance supervisor, he also landed many acting gigs. Ben has been able to bring these talents to Jordan Creek where he now utilizes video as a maintenance team to streamline their processes like never before.
“I immediately loved the idea of using video for maintenance. People are visual. For maintenance, being able to actually show people what I’m talking about is so much more powerful than written lists or documents, and residents can grasp things much more clearly.” – Ben Daniels, Service Supervisor
The first video Ben’s team set out to create was an introductory video instructing residents on who the maintenance team was and how to submit their maintenance requests. Simple, but effective. This video put a face to the team, humanized the maintenance process, and laid the foundation for their team to flourish with video.
The team then created a list of the 10 most commonly dealt with issues and set out to create pre-recorded Realync videos covering those topics. The videos ranged from care tips for in-unit washers and dryers to garbage disposal best practices including what not to put down them and how to check the reset button on the bottom. They also created a video solely about how to turn on a tripped breaker.