Watch how one maintenance team turned headaches into streamlined processes:


Watermark Residential’s Jordan Creek, managed by Thompson Thrift.

Jordan Creek saw value in Realync almost immediately. See how Jordan Creek decreased service requests by creating targeted DIY videos for residents.

With over 12 years in maintenance, Ben Daniels, Service Supervisor at Watermark’s Jordan Creek apartment, has consistently tried to streamline his teams’ processes by empowering residents to resolve simple tasks and instruct them on how to prevent the preventable.

“I immediately loved the idea of using video for maintenance. People are visual. For maintenance, being able to actually show people what I’m talking about is so much more powerful than written lists or documents, and residents can grasp things much more clearly.”

Read the full case study here.

// Ben Daniels, Service Supervisor, Watermark //